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FAQ

General Questions

How accurate are your tests? + -

Our tests are 98.5% sensitive and 99% specific.

Tests are evaluated on several criteria, in particular their sensitivity and their specificity:

● Sensitivity:The sensitivity of a test is also called the true positive rate (TPR) and is the proportion of samples that are genuinely positive that give a positive result using the test in question. Our tests are 98.5% sensitive.
● The specificity of a test, also referred to as the true negative rate (TNR), is the
● proportion of samples that test negative using the test in question that are genuinely negative. Our tests are 99% specific.
The tests selected have been proven to show excellent performance, double checked by internal studies and have been validated by international scientific bodies

What is your refunds policy? + -

If you have booked a fit to fly test or test to release test through a testing site, you can cancel your test as long as you have notified us before the day of your test and there will be no administration charge for cancellation.

 

If you have booked a fit to fly or test to release home test kit and the kit has not been sent out a refund will be issued with no administration charge.

 

If you have booked a fit to fly or test to release home test kit and the kit has been sent out a refund will be issued if the kit has not been opened and you send the kit back to us using tracked postage and with proof of postage. Please contact our team for further guidance if you would like a refund and need to send the kit back to us. There will be a £10 administration charge for a cancellation of a postal fit to fly/test to release kit once we have sent the kit out.

 

If you have booked a day 2 or day 2/8 test, then we will have issued a Passenger Locator Form number (same as booking reference number we issue) and there are no refunds once this number has been issued. If your travel plans have changed and you are coming to the UK at a different date you can use the travel locator form number for when you do come, please get in touch with us and we will arrange for delivery according to your arrival date. 

Will my results still arrive on time during weekends? + -

Yes, we deliver results on time even on weekends. Our laboratory is seven days a week. Postal times may however be effected over the weekends for mail test kits.

Am I still allowed to go to a testing site even if I am self-isolating? + -

Yes, you can come to a testing site, for instance if you are doing your 10 day quarantine and need to do your Day 2, Day 5  or Day 8 test at a testing site.

I am unable to pay for my test online + -

Please check your billing address is the correct one for the card you are using. You can try to pay using another payment method, for instance Paypal if you have an account. Otherwise, please get in touch with us and we can send you a payment link or contact your bank adviser to check with them.

How will I know when my results are ready? + -

You will receive email notification when your results are ready, you will then need to login to your account to check your results and download your certificate.

What happens if I do not register my test? + -

If you do not register your test, it will come back to our lab but we won’t be able to know that it is yours and you will not get your results.

You will need to pay for a replacement test - please get in touch with our team and we can organise this for you.

How can I perform the test myself? + -

Do not worry, all of our home tests come with very clear instructions. You can always contact our customer service team on orders@101testing.co.uk or on phone if you need any help. Please also check the ‘What Happens Next’ page of the website. Please make sure that you read them carefully and that you complete the check list at the end of your Instruction sheet.

Fit-to-Fly

What is a fit to fly certificate? + -

A fit to fly certificate is a medical certificate signed by a doctor stating that you are medically fit to travel abroad. If you test negative, one of our NHS General Medical Council certified doctors will write and sign a certificate that states that you are medically fit to travel.

You are likely to be asked to present this certificate to the airline before boarding and at immigration desks when you arrive at your destination.

Why can’t I just have a standard NHS test? + -

The government website states that the necessary fit-to-fly certificates cannot be provided by the NHS Test and Trace testing service. You must use a private company that provides tests. At PHC Testing, we offer private testing with UKAS (United Kingdom Accreditation Service) approved laboratories. A certificate, written and signed by one of our NHS General Medical Council certified doctors, will be provided upon confirming a negative test deeming you as fit-to-fly.

Does the country I am flying to require me to have a COVID-19 test and present a fit-to-fly certificate? + -

The rules for travel to each country differs. Therefore, it is paramount that you check the requirements for the country you are travelling to in plenty of time. Remember that some countries are not allowing any travellers entering from the UK due to new emerging variants of the virus.

The search function on the government website provides up to date information, accessible at https://www.gov.uk/foreign-travel-advice.

 

The following website is also endorsed by the government website, and provides accurate information regarding current requirements https://travelhealthpro.org.uk/

For further information, contact the foreign embassy of the country you are travelling to https://www.gov.uk/government/publications/foreign-embassies-in-the-uk

Which type of test do I need? + -

There are two main tests currently being used to detect COVID-19; the PCR test and the antigen test. The vast majority of countries require you to have PCR testing which is available at all of our test centres. This involves a sample being taken by a swab of the throat and nose and this then being sent to one of our UKAS accredited laboratories for analysis.

How soon before I fly do I need a test? + -

The rules for travel to each country differs. Therefore, it is paramount that you check the requirements for the country you are travelling to in plenty of time. Some countries are not allowing any travellers entering from the UK due to new emerging variants of the virus. Most countries require you to have a negative COVID PCR test within 72 hours but countries’ regulations are constantly changing and you must check the guidelines and regulations before you travel. These can be found through a number of resources;

 

The search function on the government website provides up to date information, accessible at https://www.gov.uk/foreign-travel-advice.

 

The following website is also endorsed by the government website, and provides accurate information regarding current requirements https://travelhealthpro.org.uk/

For further information, contact the foreign embassy of the country you are travelling to https://www.gov.uk/government/publications/foreign-embassies-in-the-uk

Do I need to consider any transit stops? + -

Yes. Some countries will require you to meet their test requirements even if you are transiting through the country. Therefore, it is imperative that you check the relevant websites or contact the relevant customer services.

 

For example, if you transit through Germany you are required to have a test no more than 48 hours before entry into the country. Even if your final destination accepts testing that was conducted 72 hours before departure, this would not be accepted at your Germany transit.

 

We strongly recommend checking the requirements for every country you will transit through, not just your final destination.

 

The search function on the government website provides up to date information, accessible at https://www.gov.uk/foreign-travel-advice.

Can I be tested if I have any of the symptoms of COVID-19? + -

If you have symptoms of COVID-19 you should be tested with the NHS

When will I get my results? + -

We will get your results and certificate to you by 1159pm the following day if you either book through one of our testing sites or drop off at a testing site.

Can I cancel my test? + -

If you have booked a fit to fly test through a testing site, you can cancel your test as long as you have notified us before the day of your test and there will be no administration charge for cancellation.

If you have booked a fit to fly home test kit a refund will be issued if the kit has not been opened and you send the kit back to us using tracked postage and with proof of postage. Please contact our team for further guidance if you would like a refund and need to send the kit back to us. There will be a £10 administration charge for a cancellation of a postal fit to fly kit.

Can I get my test result on the same day? + -

We offer a same day express service for those who require urgent results as long as you have your test before 10am on that particular day and only currently at our Birmingham and High Wycombe branches. To book this, please get in touch with our customer service team on sales@101testing.co.uk or 02034888434

Do your labs meet the UKAS standards? + -

Yes! All our laboratories carry out stringent testing in-line with UKAS guidance (United Kingdom Accreditation Service). The process is overseen by our experienced NHS General Medical Council certified doctors.

Test to Release

Am I able to travel to a testing hub if I’m in quarantine? + -

Yes, you are able to travel to a testing hub for the Test to Release test or the day 2/8 test

Do I have to self-isolate during the 5 days? + -

Yes. You must self isolate for the five days upto the test to release test and can only be released from quarantine if and when your test is negative.

Is Test to Release mandatory? + -

The test to release programme is not mandatory. You may choose to forego test to release and simply quarantine for 10 days upon your arrival to England. The purpose is to free you from quarantine early. The day 2/8 tests after arrival are mandatory.

Arrivals from ‘green’ listed countries and ‘amber’ listed countries who have had both vaccination doses do not need to quarantine and therefore do not need a day 5 test.

Arrivals from ‘amber’ listed countries who have not had both vaccination doses do need to quarantine for ten days, but can reduce quarantine time by taking the test to release test.

Can I take part in Test to Release if I live in Wales, Scotland or Northern Ireland? + -

No, Test to Release is only applicable to people living in England.

When will I get my results? + -

We will get your results and certificate to you the following day if you either book through one of our testing sites or drop off at a testing site.

If you post the test back using the Royal Mail 24 tracked label, this typically takes one working day but can take longer over the weekends and we therefore recommend that you drop the sample off at a testing site on the weekends. We get our samples from our testing sites to the laboratories on the same evening or the following morning therefore greatly reducing transit times. Please do see our How It Works for further information and guidance on sending the samples back and which mailboxes to use in order to get sooner results

Can I cancel my test? + -

If you have booked a test to release test through a testing site, you can cancel your test as long as you have notified us before the day of your test and there will be no administration charge for cancellation.

If you have booked a home test to release test kit a refund will be issued if the kit has not been opened and you send the kit back to us using tracked postage and with proof of postage. Please contact our team for further guidance if you would like a refund and need to send the kit back to us. There will be a £10 administration charge for a cancellation of a postal kit.

Can I get my test result on the same day? + -

We offer a same day express service for those who require urgent results as long as you have your test before 10am on that particular day and only currently at our Birmingham and High Wycombe branches. Contact our customer service team to book this on sales@101testing.co.uk or through the contact form.

Do your labs meet the UKAS standards? + -

Yes! All our laboratories carry out stringent testing in-line with UKAS guidance (United Kingdom Accreditation Service). The process is overseen by our experienced NHS General Medical Council certified doctors.

Day 2/8

What are the testing requirements for when I return to UK? + -

Travellers to the UK (apart from if travelled from within the common travel area) must;

  • provide proof of a negative COVID-19 test result taken up to three days before departure
  • book post-arrival testing (day 2 or day 2 and 8)
  • complete a UK passenger locator form

The testing requirements depend on whether you have arrived from a ‘Green’, ‘Amber’or ‘Red’ listed country -  more information on this can be found on the government website (https://www.gov.uk/guidance/transport-measures-to-protect-the-uk-from-variant-strains-of-covid-19)

 

Arriving from a ‘Green’ country - you need to do a day 2 test

 

Arriving from an ‘Amber’ country and had both vaccination doses - you need to do a day 2 test

Arriving from an  ‘Amber’ country and not had both vaccination doses - you need to do a day 2 and 8 test

 

Arriving from a ‘Red’ country -  you will need to quarantine in a quarantine hotel, purchase a hotel quarantine package that includes hotel and testing

 

 

If you have arrived from somewhere in the common travel area you do not need to do any tests on arrival.

The common travel area is the UK, the Isle of Man, the Channel Islands, and Ireland. All British Overseas Territories are NOT included in the list. For more information, please visit the government website.

Do children need to take the day 2 and day 8 tests? + -

Children aged 4 and under do not need to take the day 2 or day 8 test.

Do I need to consider transit stops? + -

When you arrive in England you need to follow the rules for the highest risk country or territory that you have been in or passed through in the previous 10 days. This includes transit stops.

A transit stop is a stop where passengers can get on or off the same part of the transport in which you are travelling. It can apply to ships, trains or flights. Your ticket should show if a stop is a transit stop.

How should I prepare for my trip to UK? + -

Within 3 days of your travel date to England, take a Covid-19 test with a negative result (please see government. You will need to request and buy a day 2 or day 2/8 Test Package before boarding for England.

A passenger locator form (https://www.gov.uk/provide-journey-contact-details-before-travel-uk) must be completed with your quarantine address and your Passenger Locator Form number which we provide on booking.

If I wish to travel from a red list country, what should I do? + -

There is a ban on travel from red list countries to the UK. If you’re travelling from, or have passed through a red list country in the 10 days prior to arrival in England, you must adhere to the UK government’s guidelines (hyperlink https://www.gov.uk/guidance/booking-and-staying-in-a-quarantine-hotel-when-you-arrive-in-england).

How do I get to my quarantine location? + -

You may use whatever mode of transportation necessary to travel to your quarantine location. Only use public transport if absolutely necessary. Do NOT travel by public transport if you have any symptoms at all.

When is my quarantine over? + -

If you are travelling from a ‘green’ listed country or an ‘amber’ listed country AND had both vaccination doses, you do not need to quarantine. If you test positive on the day 2 test you would need to quarantine for a further 10 days from the date of the test. 

 

If you are travelling from an ‘amber’ listed country and you have returned two negative tests for day 2 and 8 you must quarantine for the full 10 days unless you have taken the Test to Release test which can be taken on day 5 after your arrival. 

 

Please note if your day 8 test is negative, you must still quarantine for the full 10 days.

If your day 2 is positive you must quarantine from 10 days after your day 2 result. If you are in quarantine with people you have travelled with, they will also need to quarantine for 10 further days. If you receive a positive result for your day 2 test, you will not be required to take any further tests.

However, people you are staying with will need to take a day 8 test test if they have received a negative result from their day 2 test and have not developed symptoms.

If your day 8 test is not taken you must quarantine for 14 days.

If your day 8 test is positive you must quarantine for a further 10 days from your day 8 test date.

If your day 8 test is inconclusive, you will need to do a further test and quarantine until a negative test result or 14 days.

Is the Travel Test (day 2 and day 8) Package different to the Test to Release scheme? + -

Yes! We know guidelines and legislation are constantly changing and it can be difficult to keep up. The Test to Release scheme involves a PCR test taken on day 5 after your arrival with the purpose of releasing you early from your quarantine. The Test to Release scheme is optional whereas the Travel Test Package is mandatory. More information on the Test to Release scheme can be found on our relevant page regarding it.

Please note  even if you test negative through the Test to Release scheme and finish your quarantine early, you still need to take your day 8 test.

If I test positive on either test, what happens? + -

If either test—day 2 or 8—are positive, you must quarantine for an additional 10 days. More info will be provided with your test results. The purpose of the day 2 and 8 tests is to detect any travellers with a variant of coronavirus.  A positive test result is therefore further analysed at our laboratory with genome sequencing to look for this – there will be no additional cost if this needs to be done. 

Some tests may show that a person has a “variant” of the coronavirus. This will result in contact tracing and Public Health England involvement.

There is more information regarding this available on the government website.

When will I get my test results? + -

If you are using the postal kit option, we send the kits out to reach you by day 2 latest. It usually takes one day for the samples to reach us in the lab and then upto 24 hours for our laboratory to process the result.

Let’s make that easier for you with a worked example;

Arrival to UK June 1st - this is considered day 0.
June 2nd to 3rd - kit arrives (day 1-2)
June 3rd (day 2) - undertake day 2 sample and return to us.
June 4th (day 3) - kit reaches lab, may get test result same day
June 5th (day 4) - day 2 result expected
June 9th (day 8) - undertake day 8 sample and return to us
June 10th (day 9) - kit reaches lab, may get test result same day
June 11th (day 10) - result expected

If you book into one of our testing sites, we get everything across to the laboratory much quicker (at the latest, the following morning) and therefore quicker results.

What happens if I prolong my stay beyond 8 days, after only having booked a Day 2 Test package? + -

I am staying in the UK for less than 8 days, do I still need to book a Day 2 & 8 Test? + -

No, you can just book the Day 2 only travel test package here.

Still have questions?

If you still have questions use the form below:

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