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FAQ

General Questions

I am unable to pay for my test online

Please check your billing address is the correct one for the card you are using. You can try to pay using another payment method, for instance Paypal if you have an account. Otherwise, please get in touch with us and we can send you a payment link or contact your bank adviser to check with them.

What is your refunds policy?

If you have booked a fit to fly test or test to release test through a testing site, you can cancel your test as long as you have notified us before the day of your test and there will be no administration charge for cancellation.

 

If you have booked a fit to fly or test to release home test kit and the kit has not been sent out a refund will be issued with no administration charge.

 

If you have booked a fit to fly or test to release home test kit and the kit has been sent out a refund will be issued if the kit has not been opened and you send the kit back to us using tracked postage and with proof of postage. Please contact our team for further guidance if you would like a refund and need to send the kit back to us. There will be a £10 administration charge for a cancellation of a postal fit to fly/test to release kit once we have sent the kit out.

 

If you have booked a day 2 or day 2/8 test, then we will have issued a Passenger Locator Form number (same as booking reference number we issue) and there are no refunds once this number has been issued. If your travel plans have changed and you are coming to the UK at a different date you can use the travel locator form number for when you do come, please get in touch with us and we will arrange for delivery according to your arrival date.

Do your labs meet the UKAS standards?

Yes! All our laboratories carry out stringent testing in-line with UKAS guidance (United Kingdom Accreditation Service). The process is overseen by our experienced NHS General Medical Council certified doctors.

Where can I find my reference number for my Passenger Locator Form?

Your reference number will be located in your confirmation email.

It can also be found in the ‘My account’ section of the website after you have clicked on your specific order. It starts with PHCTE and is followed by 7 digits.

What happens if I do not register my test?

If you do not register your test, it will come back to our lab but we won’t be able to know that it is yours and you will not get your results.

You will need to pay for a replacement test – please get in touch with our team and we can organise this for you.

How should I prepare for my trip to UK?

Within 3 days of your travel date to England, you will need to take a Covid-19 pre departure test if you are not fully vaccinated. If you are fully vaccinated you do not need to take a pre departure test to enter the UK. You will need to have bought a day 2 or day 2/8 Test Package before boarding for England.

passenger locator form must be completed with your quarantine address and your Passenger Locator Form number which we provide on booking.

Do children need to take the day 2 and day 8 tests?

The rules for children depend on age and country of residence.

 

 

For those children resident in the UK or in a country with an approved proof of vaccination (click here for further information);

Children of all ages resident of these countries do not have to quarantine on arrival in England.

If they are aged 4 and under they do not have to take any COVID-19 travel tests.

If aged 5 to 17 year olds:

  • do not have to take a COVID-19 test before travel to England
  • must take a day 2 lateral flow (antigen) test, after arrival to the UK, on or before day 2 post arrival – arrival day is day 0

 

For those children not resident in the UK or in a country with an approved proof of vaccination

They must follow quarantine rules.

If aged 4 or under they do not have to take any COVID-19 travel tests.

 

If aged 5 to 10;

  • must take  day 2 and 8 PCR tests

 

If aged 11 to 17 they must:

  • take a COVID-19 test before travelling to England
  • must take a day 2 and 8 PCR test

 

What does fully vaccinated mean?

What you need to do when you travel to England depends on whether you qualify as fully vaccinated or not.

To qualify under the fully vaccinated rules for travel to England, you must have been fully vaccinated with a full course of an approved vaccine under:

You can still travel to England if you do not qualify as fully vaccinated but you must then undertake day 2 and 8 PCr tests on arrival and quarantine for ten days at home or any other location.

If you qualify as fully vaccinated you need to do a Day 2 PCR test on arrival and need to self isolate until you receive your negative result.

What are the testing requirements for when I return to UK?

Travellers to the UK (apart from if travelled from within the common travel area) must;

  • provide proof of a negative COVID-19 test result taken up to three days before departure if they are not fully vaccinated
  • book post-arrival testing, day 2 PCR test if fully vaccinated or day 2 and 8 PCR tests if not fully vaccinated)
  • complete a UK passenger locator form

The testing requirements depend on whether you have arrived from a ‘Red listed’ country and countries not on the red list –  more information on this can be found on the government website.;

Arriving from a ‘Red’ country –  you will need to quarantine in a quarantine hotel, purchase a hotel quarantine package that includes hotel and testing.

Arriving from any other countries; if you are fully vaccinated you will need to take a day 2 PCR test and need to self isolate until you receive your negative result.  If you are NOT fully vaccinated you will need to take day 2&8 PCR tests and will need to quarantine for ten days.

If you have arrived from somewhere in the common travel area you do not need to do any tests on arrival.

The common travel area is the UK, the Isle of Man, the Channel Islands, and Ireland. All British Overseas Territories are NOT included in the list. For more information, please visit the government website.

How accurate are your tests?

Our PCR tests are 98.5% sensitive and 99% specific.

Tests are evaluated on several criteria, in particular their sensitivity and their specificity:

● Sensitivity: The sensitivity of a test is also called the true positive rate (TPR) and is the proportion of samples that are genuinely positive that give a positive result using the test in question. Our tests are 98.5% sensitive.
● The specificity of a test, also referred to as the true negative rate (TNR), is the proportion of samples that test negative using the test in question that are genuinely negative. Our tests are 99% specific.
The tests selected have been proven to show excellent performance, double checked by internal studies and have been validated by international scientific bodies

Day 2

Why can’t I just have a standard NHS test?

The government website states that fit-to-fly certificates cannot be provided by the NHS Test and Trace testing service. You must use a private company that provides tests. We offer private testing with UKAS (United Kingdom Accreditation Service) approved laboratories. A certificate, written and signed by one of our NHS General Medical Council certified doctors, will be provided upon confirming a negative test deeming you as fit-to-fly. Similarly for the day 2, 5 or 8 tests the NHS tests should not be used and you must use a private company to provide the testing.

I am unable to pay for my test online

Please check your billing address is the correct one for the card you are using. You can try to pay using another payment method, for instance Paypal if you have an account. Otherwise, please get in touch with us and we can send you a payment link or contact your bank adviser to check with them.

What is your refunds policy?

If you have booked a fit to fly test or test to release test through a testing site, you can cancel your test as long as you have notified us before the day of your test and there will be no administration charge for cancellation.

 

If you have booked a fit to fly or test to release home test kit and the kit has not been sent out a refund will be issued with no administration charge.

 

If you have booked a fit to fly or test to release home test kit and the kit has been sent out a refund will be issued if the kit has not been opened and you send the kit back to us using tracked postage and with proof of postage. Please contact our team for further guidance if you would like a refund and need to send the kit back to us. There will be a £10 administration charge for a cancellation of a postal fit to fly/test to release kit once we have sent the kit out.

 

If you have booked a day 2 or day 2/8 test, then we will have issued a Passenger Locator Form number (same as booking reference number we issue) and there are no refunds once this number has been issued. If your travel plans have changed and you are coming to the UK at a different date you can use the travel locator form number for when you do come, please get in touch with us and we will arrange for delivery according to your arrival date.

Am I able to travel to a testing hub if I’m in quarantine?

Yes, you are able to travel for the purposes of testing whilst in quarantine after arrival back to the UK so you can travel to a testing hub for the Test to Release test or the day 2/8 test whilst in quarantine.

How will I know when my results are ready?

You will receive email notification when your results are ready, you will then need to login to your account to check your results and download your certificate.

How can I perform the test myself?

Do not worry, all of our home tests come with very clear instructions. You can always contact our customer service team on orders@101testing.co.uk or on phone if you need any help. Please also check the ‘How It Works’ page of the website. Please make sure that you read the instruction form carefully and that you complete the check list at the end of your instruction sheet.

Where can I find my reference number for my Passenger Locator Form?

Your reference number will be located in your confirmation email.

It can also be found in the ‘My account’ section of the website after you have clicked on your specific order. It starts with PHCTE and is followed by 7 digits.

What happens if I do not register my test?

If you do not register your test, it will come back to our lab but we won’t be able to know that it is yours and you will not get your results.

You will need to pay for a replacement test – please get in touch with our team and we can organise this for you.

I am staying in the UK for less than 8 days, do I still need to book a Day 2 & 8 Test?

No, you can just book the Day 2 only travel test package here.

What happens if I prolong my stay beyond 8 days, after only having booked a Day 2 Test package?

You can book a separate Day 8 only Travel Test package here

This is only if you needed a day 2 and 8 test in the first place i.e if you are not not fully vaccinated under an approved vaccination programme

If I test positive on either test, what happens?

If either test—day 2 or 8—are positive, you must quarantine for an additional 10 days. More info will be provided with your test results. The purpose of the day 2 and 8 tests is to detect any travellers with a variant of coronavirus.  A positive test result is therefore further analysed at our laboratory with genome sequencing to look for this – there will be no additional cost if this needs to be done.

Some tests may show that a person has a “variant” of the coronavirus. This will result in contact tracing and Public Health England involvement.

There is more information regarding this available on the government website.

Are the Day 2&8 tests different to the Test to Release test ?

Yes! We know guidelines and legislation are constantly changing and it can be difficult to keep up. The Test to Release test involves a PCR test taken on day 5 after your arrival with the purpose of releasing you early from your quarantine. The Test to Release test is optional whereas the day 2 / day 2& 8 tests are mandatory. More information on the Day 5 Test to Release test can be found on our relevant page regarding it.

Please note  even if you test negative through the Test to Release test and finish your quarantine early, you would still need to take your day 8 test.

If I wish to travel from a red list country, what should I do?

If you’re travelling from, or have passed through a red list country in the 10 days prior to arrival in England, you must book a quarantine hotel package which involves quarantining for ten days in a hotel with the tests provided as part of the package. More information on this can be found here.

When is my quarantine over?

If you are fully vaccinated (had both doses from an approved vaccination programme/country), you do not need to quarantine.

If you are not fully vaccinated and you have returned two negative tests for day 2 and 8 you must quarantine for the full 10 days unless you have taken the Test to Release test which can be taken on day 5 after your arrival.

Please note if your day 8 test is negative, you must still quarantine for the full 10 days.

If your day 2 is positive you must quarantine from 10 days after your day 2 result. If you receive a positive result for your day 2 test, you will not be required to take any further tests.

However, people you are staying with who are also taking day 2/8 tests will need to take a day 8 test test if they have received a negative result from their day 2 test and have not developed symptoms.

If your day 8 test is not taken you must quarantine for 14 days.

If your day 8 test is positive you must quarantine for a further 10 days from your day 8 test date.

If your day 8 test is inconclusive, you will need to do a further test and quarantine until a negative test result or 14 days.

How do I get to my quarantine location?

You may use whatever mode of transportation necessary to travel to your quarantine location. Only use public transport if absolutely necessary. Do NOT travel by public transport if you have any symptoms at all.

How should I prepare for my trip to UK?

Within 3 days of your travel date to England, you will need to take a Covid-19 pre departure test if you are not fully vaccinated. If you are fully vaccinated you do not need to take a pre departure test to enter the UK. You will need to have bought a day 2 or day 2/8 Test Package before boarding for England.

passenger locator form must be completed with your quarantine address and your Passenger Locator Form number which we provide on booking.

Do I need to consider transit stops for the day 2 and 8 tests?

When you arrive in England you need to follow the rules for the highest risk country or territory that you have been in or passed through in the previous 10 days. This includes transit stops.

 

A transit stop is a stop where passengers can get on or off the same part of the transport in which you are travelling. It can apply to ships, trains or flights. Your ticket should show if a stop is a transit stop.

Do children need to take the day 2 and day 8 tests?

The rules for children depend on age and country of residence.

 

 

For those children resident in the UK or in a country with an approved proof of vaccination (click here for further information);

Children of all ages resident of these countries do not have to quarantine on arrival in England.

If they are aged 4 and under they do not have to take any COVID-19 travel tests.

If aged 5 to 17 year olds:

  • do not have to take a COVID-19 test before travel to England
  • must take a day 2 lateral flow (antigen) test, after arrival to the UK, on or before day 2 post arrival – arrival day is day 0

 

For those children not resident in the UK or in a country with an approved proof of vaccination

They must follow quarantine rules.

If aged 4 or under they do not have to take any COVID-19 travel tests.

 

If aged 5 to 10;

  • must take  day 2 and 8 PCR tests

 

If aged 11 to 17 they must:

  • take a COVID-19 test before travelling to England
  • must take a day 2 and 8 PCR test

 

What does fully vaccinated mean?

What you need to do when you travel to England depends on whether you qualify as fully vaccinated or not.

To qualify under the fully vaccinated rules for travel to England, you must have been fully vaccinated with a full course of an approved vaccine under:

You can still travel to England if you do not qualify as fully vaccinated but you must then undertake day 2 and 8 PCr tests on arrival and quarantine for ten days at home or any other location.

If you qualify as fully vaccinated you need to do a Day 2 PCR test on arrival and need to self isolate until you receive your negative result.

What are the testing requirements for when I return to UK?

Travellers to the UK (apart from if travelled from within the common travel area) must;

  • provide proof of a negative COVID-19 test result taken up to three days before departure if they are not fully vaccinated
  • book post-arrival testing, day 2 PCR test if fully vaccinated or day 2 and 8 PCR tests if not fully vaccinated)
  • complete a UK passenger locator form

The testing requirements depend on whether you have arrived from a ‘Red listed’ country and countries not on the red list –  more information on this can be found on the government website.;

Arriving from a ‘Red’ country –  you will need to quarantine in a quarantine hotel, purchase a hotel quarantine package that includes hotel and testing.

Arriving from any other countries; if you are fully vaccinated you will need to take a day 2 PCR test and need to self isolate until you receive your negative result.  If you are NOT fully vaccinated you will need to take day 2&8 PCR tests and will need to quarantine for ten days.

If you have arrived from somewhere in the common travel area you do not need to do any tests on arrival.

The common travel area is the UK, the Isle of Man, the Channel Islands, and Ireland. All British Overseas Territories are NOT included in the list. For more information, please visit the government website.

How accurate are your tests?

Our PCR tests are 98.5% sensitive and 99% specific.

Tests are evaluated on several criteria, in particular their sensitivity and their specificity:

● Sensitivity: The sensitivity of a test is also called the true positive rate (TPR) and is the proportion of samples that are genuinely positive that give a positive result using the test in question. Our tests are 98.5% sensitive.
● The specificity of a test, also referred to as the true negative rate (TNR), is the proportion of samples that test negative using the test in question that are genuinely negative. Our tests are 99% specific.
The tests selected have been proven to show excellent performance, double checked by internal studies and have been validated by international scientific bodies

Day 2/8

Why can’t I just have a standard NHS test?

The government website states that fit-to-fly certificates cannot be provided by the NHS Test and Trace testing service. You must use a private company that provides tests. We offer private testing with UKAS (United Kingdom Accreditation Service) approved laboratories. A certificate, written and signed by one of our NHS General Medical Council certified doctors, will be provided upon confirming a negative test deeming you as fit-to-fly. Similarly for the day 2, 5 or 8 tests the NHS tests should not be used and you must use a private company to provide the testing.

I am unable to pay for my test online

Please check your billing address is the correct one for the card you are using. You can try to pay using another payment method, for instance Paypal if you have an account. Otherwise, please get in touch with us and we can send you a payment link or contact your bank adviser to check with them.

What is your refunds policy?

If you have booked a fit to fly test or test to release test through a testing site, you can cancel your test as long as you have notified us before the day of your test and there will be no administration charge for cancellation.

 

If you have booked a fit to fly or test to release home test kit and the kit has not been sent out a refund will be issued with no administration charge.

 

If you have booked a fit to fly or test to release home test kit and the kit has been sent out a refund will be issued if the kit has not been opened and you send the kit back to us using tracked postage and with proof of postage. Please contact our team for further guidance if you would like a refund and need to send the kit back to us. There will be a £10 administration charge for a cancellation of a postal fit to fly/test to release kit once we have sent the kit out.

 

If you have booked a day 2 or day 2/8 test, then we will have issued a Passenger Locator Form number (same as booking reference number we issue) and there are no refunds once this number has been issued. If your travel plans have changed and you are coming to the UK at a different date you can use the travel locator form number for when you do come, please get in touch with us and we will arrange for delivery according to your arrival date.

Am I able to travel to a testing hub if I’m in quarantine?

Yes, you are able to travel for the purposes of testing whilst in quarantine after arrival back to the UK so you can travel to a testing hub for the Test to Release test or the day 2/8 test whilst in quarantine.

Is Test to Release mandatory?

The test to release programme is not mandatory. It is for those travellers arriving to the UK who are not fully vaccinated under an approved vaccination programme. You may choose to forego test to release and simply quarantine for 10 days upon your arrival to England. The purpose is to free you from quarantine early. The day 2 or day 2/8 tests after arrival are mandatory.

How will I know when my results are ready?

You will receive email notification when your results are ready, you will then need to login to your account to check your results and download your certificate.

How can I perform the test myself?

Do not worry, all of our home tests come with very clear instructions. You can always contact our customer service team on orders@101testing.co.uk or on phone if you need any help. Please also check the ‘How It Works’ page of the website. Please make sure that you read the instruction form carefully and that you complete the check list at the end of your instruction sheet.

Where can I find my reference number for my Passenger Locator Form?

Your reference number will be located in your confirmation email.

It can also be found in the ‘My account’ section of the website after you have clicked on your specific order. It starts with PHCTE and is followed by 7 digits.

What happens if I do not register my test?

If you do not register your test, it will come back to our lab but we won’t be able to know that it is yours and you will not get your results.

You will need to pay for a replacement test – please get in touch with our team and we can organise this for you.

I am staying in the UK for less than 8 days, do I still need to book a Day 2 & 8 Test?

No, you can just book the Day 2 only travel test package here.

What happens if I prolong my stay beyond 8 days, after only having booked a Day 2 Test package?

You can book a separate Day 8 only Travel Test package here

This is only if you needed a day 2 and 8 test in the first place i.e if you are not not fully vaccinated under an approved vaccination programme

If I test positive on either test, what happens?

If either test—day 2 or 8—are positive, you must quarantine for an additional 10 days. More info will be provided with your test results. The purpose of the day 2 and 8 tests is to detect any travellers with a variant of coronavirus.  A positive test result is therefore further analysed at our laboratory with genome sequencing to look for this – there will be no additional cost if this needs to be done.

Some tests may show that a person has a “variant” of the coronavirus. This will result in contact tracing and Public Health England involvement.

There is more information regarding this available on the government website.

Are the Day 2&8 tests different to the Test to Release test ?

Yes! We know guidelines and legislation are constantly changing and it can be difficult to keep up. The Test to Release test involves a PCR test taken on day 5 after your arrival with the purpose of releasing you early from your quarantine. The Test to Release test is optional whereas the day 2 / day 2& 8 tests are mandatory. More information on the Day 5 Test to Release test can be found on our relevant page regarding it.

Please note  even if you test negative through the Test to Release test and finish your quarantine early, you would still need to take your day 8 test.

If I wish to travel from a red list country, what should I do?

If you’re travelling from, or have passed through a red list country in the 10 days prior to arrival in England, you must book a quarantine hotel package which involves quarantining for ten days in a hotel with the tests provided as part of the package. More information on this can be found here.

When is my quarantine over?

If you are fully vaccinated (had both doses from an approved vaccination programme/country), you do not need to quarantine.

If you are not fully vaccinated and you have returned two negative tests for day 2 and 8 you must quarantine for the full 10 days unless you have taken the Test to Release test which can be taken on day 5 after your arrival.

Please note if your day 8 test is negative, you must still quarantine for the full 10 days.

If your day 2 is positive you must quarantine from 10 days after your day 2 result. If you receive a positive result for your day 2 test, you will not be required to take any further tests.

However, people you are staying with who are also taking day 2/8 tests will need to take a day 8 test test if they have received a negative result from their day 2 test and have not developed symptoms.

If your day 8 test is not taken you must quarantine for 14 days.

If your day 8 test is positive you must quarantine for a further 10 days from your day 8 test date.

If your day 8 test is inconclusive, you will need to do a further test and quarantine until a negative test result or 14 days.

How do I get to my quarantine location?

You may use whatever mode of transportation necessary to travel to your quarantine location. Only use public transport if absolutely necessary. Do NOT travel by public transport if you have any symptoms at all.

How should I prepare for my trip to UK?

Within 3 days of your travel date to England, you will need to take a Covid-19 pre departure test if you are not fully vaccinated. If you are fully vaccinated you do not need to take a pre departure test to enter the UK. You will need to have bought a day 2 or day 2/8 Test Package before boarding for England.

passenger locator form must be completed with your quarantine address and your Passenger Locator Form number which we provide on booking.

Do I need to consider transit stops for the day 2 and 8 tests?

When you arrive in England you need to follow the rules for the highest risk country or territory that you have been in or passed through in the previous 10 days. This includes transit stops.

 

A transit stop is a stop where passengers can get on or off the same part of the transport in which you are travelling. It can apply to ships, trains or flights. Your ticket should show if a stop is a transit stop.

Do children need to take the day 2 and day 8 tests?

The rules for children depend on age and country of residence.

 

 

For those children resident in the UK or in a country with an approved proof of vaccination (click here for further information);

Children of all ages resident of these countries do not have to quarantine on arrival in England.

If they are aged 4 and under they do not have to take any COVID-19 travel tests.

If aged 5 to 17 year olds:

  • do not have to take a COVID-19 test before travel to England
  • must take a day 2 lateral flow (antigen) test, after arrival to the UK, on or before day 2 post arrival – arrival day is day 0

 

For those children not resident in the UK or in a country with an approved proof of vaccination

They must follow quarantine rules.

If aged 4 or under they do not have to take any COVID-19 travel tests.

 

If aged 5 to 10;

  • must take  day 2 and 8 PCR tests

 

If aged 11 to 17 they must:

  • take a COVID-19 test before travelling to England
  • must take a day 2 and 8 PCR test

 

What does fully vaccinated mean?

What you need to do when you travel to England depends on whether you qualify as fully vaccinated or not.

To qualify under the fully vaccinated rules for travel to England, you must have been fully vaccinated with a full course of an approved vaccine under:

You can still travel to England if you do not qualify as fully vaccinated but you must then undertake day 2 and 8 PCr tests on arrival and quarantine for ten days at home or any other location.

If you qualify as fully vaccinated you need to do a Day 2 PCR test on arrival and need to self isolate until you receive your negative result.

What are the testing requirements for when I return to UK?

Travellers to the UK (apart from if travelled from within the common travel area) must;

  • provide proof of a negative COVID-19 test result taken up to three days before departure if they are not fully vaccinated
  • book post-arrival testing, day 2 PCR test if fully vaccinated or day 2 and 8 PCR tests if not fully vaccinated)
  • complete a UK passenger locator form

The testing requirements depend on whether you have arrived from a ‘Red listed’ country and countries not on the red list –  more information on this can be found on the government website.;

Arriving from a ‘Red’ country –  you will need to quarantine in a quarantine hotel, purchase a hotel quarantine package that includes hotel and testing.

Arriving from any other countries; if you are fully vaccinated you will need to take a day 2 PCR test and need to self isolate until you receive your negative result.  If you are NOT fully vaccinated you will need to take day 2&8 PCR tests and will need to quarantine for ten days.

If you have arrived from somewhere in the common travel area you do not need to do any tests on arrival.

The common travel area is the UK, the Isle of Man, the Channel Islands, and Ireland. All British Overseas Territories are NOT included in the list. For more information, please visit the government website.

How accurate are your tests?

Our PCR tests are 98.5% sensitive and 99% specific.

Tests are evaluated on several criteria, in particular their sensitivity and their specificity:

● Sensitivity: The sensitivity of a test is also called the true positive rate (TPR) and is the proportion of samples that are genuinely positive that give a positive result using the test in question. Our tests are 98.5% sensitive.
● The specificity of a test, also referred to as the true negative rate (TNR), is the proportion of samples that test negative using the test in question that are genuinely negative. Our tests are 99% specific.
The tests selected have been proven to show excellent performance, double checked by internal studies and have been validated by international scientific bodies

Day 2/5/8

Why can’t I just have a standard NHS test?

The government website states that fit-to-fly certificates cannot be provided by the NHS Test and Trace testing service. You must use a private company that provides tests. We offer private testing with UKAS (United Kingdom Accreditation Service) approved laboratories. A certificate, written and signed by one of our NHS General Medical Council certified doctors, will be provided upon confirming a negative test deeming you as fit-to-fly. Similarly for the day 2, 5 or 8 tests the NHS tests should not be used and you must use a private company to provide the testing.

I am unable to pay for my test online

Please check your billing address is the correct one for the card you are using. You can try to pay using another payment method, for instance Paypal if you have an account. Otherwise, please get in touch with us and we can send you a payment link or contact your bank adviser to check with them.

What is your refunds policy?

If you have booked a fit to fly test or test to release test through a testing site, you can cancel your test as long as you have notified us before the day of your test and there will be no administration charge for cancellation.

 

If you have booked a fit to fly or test to release home test kit and the kit has not been sent out a refund will be issued with no administration charge.

 

If you have booked a fit to fly or test to release home test kit and the kit has been sent out a refund will be issued if the kit has not been opened and you send the kit back to us using tracked postage and with proof of postage. Please contact our team for further guidance if you would like a refund and need to send the kit back to us. There will be a £10 administration charge for a cancellation of a postal fit to fly/test to release kit once we have sent the kit out.

 

If you have booked a day 2 or day 2/8 test, then we will have issued a Passenger Locator Form number (same as booking reference number we issue) and there are no refunds once this number has been issued. If your travel plans have changed and you are coming to the UK at a different date you can use the travel locator form number for when you do come, please get in touch with us and we will arrange for delivery according to your arrival date.

Am I able to travel to a testing hub if I’m in quarantine?

Yes, you are able to travel for the purposes of testing whilst in quarantine after arrival back to the UK so you can travel to a testing hub for the Test to Release test or the day 2/8 test whilst in quarantine.

How will I know when my results are ready?

You will receive email notification when your results are ready, you will then need to login to your account to check your results and download your certificate.

How can I perform the test myself?

Do not worry, all of our home tests come with very clear instructions. You can always contact our customer service team on orders@101testing.co.uk or on phone if you need any help. Please also check the ‘How It Works’ page of the website. Please make sure that you read the instruction form carefully and that you complete the check list at the end of your instruction sheet.

Where can I find my reference number for my Passenger Locator Form?

Your reference number will be located in your confirmation email.

It can also be found in the ‘My account’ section of the website after you have clicked on your specific order. It starts with PHCTE and is followed by 7 digits.

What happens if I do not register my test?

If you do not register your test, it will come back to our lab but we won’t be able to know that it is yours and you will not get your results.

You will need to pay for a replacement test – please get in touch with our team and we can organise this for you.

I am staying in the UK for less than 8 days, do I still need to book a Day 2 & 8 Test?

No, you can just book the Day 2 only travel test package here.

What happens if I prolong my stay beyond 8 days, after only having booked a Day 2 Test package?

You can book a separate Day 8 only Travel Test package here

This is only if you needed a day 2 and 8 test in the first place i.e if you are not not fully vaccinated under an approved vaccination programme

If I test positive on either test, what happens?

If either test—day 2 or 8—are positive, you must quarantine for an additional 10 days. More info will be provided with your test results. The purpose of the day 2 and 8 tests is to detect any travellers with a variant of coronavirus.  A positive test result is therefore further analysed at our laboratory with genome sequencing to look for this – there will be no additional cost if this needs to be done.

Some tests may show that a person has a “variant” of the coronavirus. This will result in contact tracing and Public Health England involvement.

There is more information regarding this available on the government website.

Are the Day 2&8 tests different to the Test to Release test ?

Yes! We know guidelines and legislation are constantly changing and it can be difficult to keep up. The Test to Release test involves a PCR test taken on day 5 after your arrival with the purpose of releasing you early from your quarantine. The Test to Release test is optional whereas the day 2 / day 2& 8 tests are mandatory. More information on the Day 5 Test to Release test can be found on our relevant page regarding it.

Please note  even if you test negative through the Test to Release test and finish your quarantine early, you would still need to take your day 8 test.

If I wish to travel from a red list country, what should I do?

If you’re travelling from, or have passed through a red list country in the 10 days prior to arrival in England, you must book a quarantine hotel package which involves quarantining for ten days in a hotel with the tests provided as part of the package. More information on this can be found here.

When is my quarantine over?

If you are fully vaccinated (had both doses from an approved vaccination programme/country), you do not need to quarantine.

If you are not fully vaccinated and you have returned two negative tests for day 2 and 8 you must quarantine for the full 10 days unless you have taken the Test to Release test which can be taken on day 5 after your arrival.

Please note if your day 8 test is negative, you must still quarantine for the full 10 days.

If your day 2 is positive you must quarantine from 10 days after your day 2 result. If you receive a positive result for your day 2 test, you will not be required to take any further tests.

However, people you are staying with who are also taking day 2/8 tests will need to take a day 8 test test if they have received a negative result from their day 2 test and have not developed symptoms.

If your day 8 test is not taken you must quarantine for 14 days.

If your day 8 test is positive you must quarantine for a further 10 days from your day 8 test date.

If your day 8 test is inconclusive, you will need to do a further test and quarantine until a negative test result or 14 days.

How do I get to my quarantine location?

You may use whatever mode of transportation necessary to travel to your quarantine location. Only use public transport if absolutely necessary. Do NOT travel by public transport if you have any symptoms at all.

How should I prepare for my trip to UK?

Within 3 days of your travel date to England, you will need to take a Covid-19 pre departure test if you are not fully vaccinated. If you are fully vaccinated you do not need to take a pre departure test to enter the UK. You will need to have bought a day 2 or day 2/8 Test Package before boarding for England.

passenger locator form must be completed with your quarantine address and your Passenger Locator Form number which we provide on booking.

Do I need to consider transit stops for the day 2 and 8 tests?

When you arrive in England you need to follow the rules for the highest risk country or territory that you have been in or passed through in the previous 10 days. This includes transit stops.

 

A transit stop is a stop where passengers can get on or off the same part of the transport in which you are travelling. It can apply to ships, trains or flights. Your ticket should show if a stop is a transit stop.

Do children need to take the day 2 and day 8 tests?

The rules for children depend on age and country of residence.

 

 

For those children resident in the UK or in a country with an approved proof of vaccination (click here for further information);

Children of all ages resident of these countries do not have to quarantine on arrival in England.

If they are aged 4 and under they do not have to take any COVID-19 travel tests.

If aged 5 to 17 year olds:

  • do not have to take a COVID-19 test before travel to England
  • must take a day 2 lateral flow (antigen) test, after arrival to the UK, on or before day 2 post arrival – arrival day is day 0

 

For those children not resident in the UK or in a country with an approved proof of vaccination

They must follow quarantine rules.

If aged 4 or under they do not have to take any COVID-19 travel tests.

 

If aged 5 to 10;

  • must take  day 2 and 8 PCR tests

 

If aged 11 to 17 they must:

  • take a COVID-19 test before travelling to England
  • must take a day 2 and 8 PCR test

 

What does fully vaccinated mean?

What you need to do when you travel to England depends on whether you qualify as fully vaccinated or not.

To qualify under the fully vaccinated rules for travel to England, you must have been fully vaccinated with a full course of an approved vaccine under:

You can still travel to England if you do not qualify as fully vaccinated but you must then undertake day 2 and 8 PCr tests on arrival and quarantine for ten days at home or any other location.

If you qualify as fully vaccinated you need to do a Day 2 PCR test on arrival and need to self isolate until you receive your negative result.

What are the testing requirements for when I return to UK?

Travellers to the UK (apart from if travelled from within the common travel area) must;

  • provide proof of a negative COVID-19 test result taken up to three days before departure if they are not fully vaccinated
  • book post-arrival testing, day 2 PCR test if fully vaccinated or day 2 and 8 PCR tests if not fully vaccinated)
  • complete a UK passenger locator form

The testing requirements depend on whether you have arrived from a ‘Red listed’ country and countries not on the red list –  more information on this can be found on the government website.;

Arriving from a ‘Red’ country –  you will need to quarantine in a quarantine hotel, purchase a hotel quarantine package that includes hotel and testing.

Arriving from any other countries; if you are fully vaccinated you will need to take a day 2 PCR test and need to self isolate until you receive your negative result.  If you are NOT fully vaccinated you will need to take day 2&8 PCR tests and will need to quarantine for ten days.

If you have arrived from somewhere in the common travel area you do not need to do any tests on arrival.

The common travel area is the UK, the Isle of Man, the Channel Islands, and Ireland. All British Overseas Territories are NOT included in the list. For more information, please visit the government website.

How accurate are your tests?

Our PCR tests are 98.5% sensitive and 99% specific.

Tests are evaluated on several criteria, in particular their sensitivity and their specificity:

● Sensitivity: The sensitivity of a test is also called the true positive rate (TPR) and is the proportion of samples that are genuinely positive that give a positive result using the test in question. Our tests are 98.5% sensitive.
● The specificity of a test, also referred to as the true negative rate (TNR), is the proportion of samples that test negative using the test in question that are genuinely negative. Our tests are 99% specific.
The tests selected have been proven to show excellent performance, double checked by internal studies and have been validated by international scientific bodies

Test to Release (Day 5)

Why can’t I just have a standard NHS test?

The government website states that fit-to-fly certificates cannot be provided by the NHS Test and Trace testing service. You must use a private company that provides tests. We offer private testing with UKAS (United Kingdom Accreditation Service) approved laboratories. A certificate, written and signed by one of our NHS General Medical Council certified doctors, will be provided upon confirming a negative test deeming you as fit-to-fly. Similarly for the day 2, 5 or 8 tests the NHS tests should not be used and you must use a private company to provide the testing.

Will my results still arrive on time during weekends?

Yes, we deliver results on time even on weekends. Our laboratory is seven days a week. Postal times may however be effected over the weekends for mail test kits.

I am unable to pay for my test online

Please check your billing address is the correct one for the card you are using. You can try to pay using another payment method, for instance Paypal if you have an account. Otherwise, please get in touch with us and we can send you a payment link or contact your bank adviser to check with them.

What is your refunds policy?

If you have booked a fit to fly test or test to release test through a testing site, you can cancel your test as long as you have notified us before the day of your test and there will be no administration charge for cancellation.

 

If you have booked a fit to fly or test to release home test kit and the kit has not been sent out a refund will be issued with no administration charge.

 

If you have booked a fit to fly or test to release home test kit and the kit has been sent out a refund will be issued if the kit has not been opened and you send the kit back to us using tracked postage and with proof of postage. Please contact our team for further guidance if you would like a refund and need to send the kit back to us. There will be a £10 administration charge for a cancellation of a postal fit to fly/test to release kit once we have sent the kit out.

 

If you have booked a day 2 or day 2/8 test, then we will have issued a Passenger Locator Form number (same as booking reference number we issue) and there are no refunds once this number has been issued. If your travel plans have changed and you are coming to the UK at a different date you can use the travel locator form number for when you do come, please get in touch with us and we will arrange for delivery according to your arrival date.

Do your labs meet the UKAS standards?

Yes! All our laboratories carry out stringent testing in-line with UKAS guidance (United Kingdom Accreditation Service). The process is overseen by our experienced NHS General Medical Council certified doctors.

Can I get my test result on the same day?

We offer a same day express service for those who require urgent results as long as you have your test before 10am on that particular day and only currently at our High Wycombe branch. Contact our customer service team to book this on sales@101testing.co.uk or call 02034888434

Can I cancel my test?

If you have booked a fit to fly/test to release test through a testing site, you can cancel your test as long as you have notified us before the day of your test and there will be no administration charge for cancellation.

If you have booked a fit to fly/test to release home test kit a refund will be issued if the kit has not been opened and you send the kit back to us using tracked postage and with proof of postage. Please contact our team for further guidance if you would like a refund and need to send the kit back to us. There will be a £10 administration charge for a cancellation of a postal kit.

When will I get my results?

We will get your results and certificate to you by 1159pm the following day if you either book through one of our testing sites or drop off at a testing site.

If you post the test back using the Royal Mail 24 tracked label, this typically takes one working day but can take longer over the weekends and we therefore recommend that you drop the sample off at a testing site on the weekends. We get our samples from our testing sites to the laboratories on the same evening or the following morning therefore greatly reducing transit times. Please do see our How It Works page for further information and guidance on sending the samples back and which mailboxes to use in order to get sooner results.

Can I take part in Test to Release if I live in Wales, Scotland or Northern Ireland?

No, Test to Release is only applicable to people living in England.

Do I have to self-isolate during the 5 days?

Yes. The test to release test is for those people arriving to the UK who are not fully vaccinated under an approved vaccination programme and therefore would need to quarantine for ten days. You must therefore self isolate for the five days upto the test to release test and can only be released from quarantine if and when your test is negative.

Am I able to travel to a testing hub if I’m in quarantine?

Yes, you are able to travel for the purposes of testing whilst in quarantine after arrival back to the UK so you can travel to a testing hub for the Test to Release test or the day 2/8 test whilst in quarantine.

Is Test to Release mandatory?

The test to release programme is not mandatory. It is for those travellers arriving to the UK who are not fully vaccinated under an approved vaccination programme. You may choose to forego test to release and simply quarantine for 10 days upon your arrival to England. The purpose is to free you from quarantine early. The day 2 or day 2/8 tests after arrival are mandatory.

How will I know when my results are ready?

You will receive email notification when your results are ready, you will then need to login to your account to check your results and download your certificate.

How can I perform the test myself?

Do not worry, all of our home tests come with very clear instructions. You can always contact our customer service team on orders@101testing.co.uk or on phone if you need any help. Please also check the ‘How It Works’ page of the website. Please make sure that you read the instruction form carefully and that you complete the check list at the end of your instruction sheet.

What happens if I do not register my test?

If you do not register your test, it will come back to our lab but we won’t be able to know that it is yours and you will not get your results.

You will need to pay for a replacement test – please get in touch with our team and we can organise this for you.

What does fully vaccinated mean?

What you need to do when you travel to England depends on whether you qualify as fully vaccinated or not.

To qualify under the fully vaccinated rules for travel to England, you must have been fully vaccinated with a full course of an approved vaccine under:

You can still travel to England if you do not qualify as fully vaccinated but you must then undertake day 2 and 8 PCr tests on arrival and quarantine for ten days at home or any other location.

If you qualify as fully vaccinated you need to do a Day 2 PCR test on arrival and need to self isolate until you receive your negative result.

What are the testing requirements for when I return to UK?

Travellers to the UK (apart from if travelled from within the common travel area) must;

  • provide proof of a negative COVID-19 test result taken up to three days before departure if they are not fully vaccinated
  • book post-arrival testing, day 2 PCR test if fully vaccinated or day 2 and 8 PCR tests if not fully vaccinated)
  • complete a UK passenger locator form

The testing requirements depend on whether you have arrived from a ‘Red listed’ country and countries not on the red list –  more information on this can be found on the government website.;

Arriving from a ‘Red’ country –  you will need to quarantine in a quarantine hotel, purchase a hotel quarantine package that includes hotel and testing.

Arriving from any other countries; if you are fully vaccinated you will need to take a day 2 PCR test and need to self isolate until you receive your negative result.  If you are NOT fully vaccinated you will need to take day 2&8 PCR tests and will need to quarantine for ten days.

If you have arrived from somewhere in the common travel area you do not need to do any tests on arrival.

The common travel area is the UK, the Isle of Man, the Channel Islands, and Ireland. All British Overseas Territories are NOT included in the list. For more information, please visit the government website.

How accurate are your tests?

Our PCR tests are 98.5% sensitive and 99% specific.

Tests are evaluated on several criteria, in particular their sensitivity and their specificity:

● Sensitivity: The sensitivity of a test is also called the true positive rate (TPR) and is the proportion of samples that are genuinely positive that give a positive result using the test in question. Our tests are 98.5% sensitive.
● The specificity of a test, also referred to as the true negative rate (TNR), is the proportion of samples that test negative using the test in question that are genuinely negative. Our tests are 99% specific.
The tests selected have been proven to show excellent performance, double checked by internal studies and have been validated by international scientific bodies

Day 8

Why can’t I just have a standard NHS test?

The government website states that fit-to-fly certificates cannot be provided by the NHS Test and Trace testing service. You must use a private company that provides tests. We offer private testing with UKAS (United Kingdom Accreditation Service) approved laboratories. A certificate, written and signed by one of our NHS General Medical Council certified doctors, will be provided upon confirming a negative test deeming you as fit-to-fly. Similarly for the day 2, 5 or 8 tests the NHS tests should not be used and you must use a private company to provide the testing.

I am unable to pay for my test online

Please check your billing address is the correct one for the card you are using. You can try to pay using another payment method, for instance Paypal if you have an account. Otherwise, please get in touch with us and we can send you a payment link or contact your bank adviser to check with them.

What is your refunds policy?

If you have booked a fit to fly test or test to release test through a testing site, you can cancel your test as long as you have notified us before the day of your test and there will be no administration charge for cancellation.

 

If you have booked a fit to fly or test to release home test kit and the kit has not been sent out a refund will be issued with no administration charge.

 

If you have booked a fit to fly or test to release home test kit and the kit has been sent out a refund will be issued if the kit has not been opened and you send the kit back to us using tracked postage and with proof of postage. Please contact our team for further guidance if you would like a refund and need to send the kit back to us. There will be a £10 administration charge for a cancellation of a postal fit to fly/test to release kit once we have sent the kit out.

 

If you have booked a day 2 or day 2/8 test, then we will have issued a Passenger Locator Form number (same as booking reference number we issue) and there are no refunds once this number has been issued. If your travel plans have changed and you are coming to the UK at a different date you can use the travel locator form number for when you do come, please get in touch with us and we will arrange for delivery according to your arrival date.

Am I able to travel to a testing hub if I’m in quarantine?

Yes, you are able to travel for the purposes of testing whilst in quarantine after arrival back to the UK so you can travel to a testing hub for the Test to Release test or the day 2/8 test whilst in quarantine.

How will I know when my results are ready?

You will receive email notification when your results are ready, you will then need to login to your account to check your results and download your certificate.

How can I perform the test myself?

Do not worry, all of our home tests come with very clear instructions. You can always contact our customer service team on orders@101testing.co.uk or on phone if you need any help. Please also check the ‘How It Works’ page of the website. Please make sure that you read the instruction form carefully and that you complete the check list at the end of your instruction sheet.

Where can I find my reference number for my Passenger Locator Form?

Your reference number will be located in your confirmation email.

It can also be found in the ‘My account’ section of the website after you have clicked on your specific order. It starts with PHCTE and is followed by 7 digits.

What happens if I do not register my test?

If you do not register your test, it will come back to our lab but we won’t be able to know that it is yours and you will not get your results.

You will need to pay for a replacement test – please get in touch with our team and we can organise this for you.

What happens if I prolong my stay beyond 8 days, after only having booked a Day 2 Test package?

You can book a separate Day 8 only Travel Test package here

This is only if you needed a day 2 and 8 test in the first place i.e if you are not not fully vaccinated under an approved vaccination programme

If I test positive on either test, what happens?

If either test—day 2 or 8—are positive, you must quarantine for an additional 10 days. More info will be provided with your test results. The purpose of the day 2 and 8 tests is to detect any travellers with a variant of coronavirus.  A positive test result is therefore further analysed at our laboratory with genome sequencing to look for this – there will be no additional cost if this needs to be done.

Some tests may show that a person has a “variant” of the coronavirus. This will result in contact tracing and Public Health England involvement.

There is more information regarding this available on the government website.

Are the Day 2&8 tests different to the Test to Release test ?

Yes! We know guidelines and legislation are constantly changing and it can be difficult to keep up. The Test to Release test involves a PCR test taken on day 5 after your arrival with the purpose of releasing you early from your quarantine. The Test to Release test is optional whereas the day 2 / day 2& 8 tests are mandatory. More information on the Day 5 Test to Release test can be found on our relevant page regarding it.

Please note  even if you test negative through the Test to Release test and finish your quarantine early, you would still need to take your day 8 test.

If I wish to travel from a red list country, what should I do?

If you’re travelling from, or have passed through a red list country in the 10 days prior to arrival in England, you must book a quarantine hotel package which involves quarantining for ten days in a hotel with the tests provided as part of the package. More information on this can be found here.

When is my quarantine over?

If you are fully vaccinated (had both doses from an approved vaccination programme/country), you do not need to quarantine.

If you are not fully vaccinated and you have returned two negative tests for day 2 and 8 you must quarantine for the full 10 days unless you have taken the Test to Release test which can be taken on day 5 after your arrival.

Please note if your day 8 test is negative, you must still quarantine for the full 10 days.

If your day 2 is positive you must quarantine from 10 days after your day 2 result. If you receive a positive result for your day 2 test, you will not be required to take any further tests.

However, people you are staying with who are also taking day 2/8 tests will need to take a day 8 test test if they have received a negative result from their day 2 test and have not developed symptoms.

If your day 8 test is not taken you must quarantine for 14 days.

If your day 8 test is positive you must quarantine for a further 10 days from your day 8 test date.

If your day 8 test is inconclusive, you will need to do a further test and quarantine until a negative test result or 14 days.

How do I get to my quarantine location?

You may use whatever mode of transportation necessary to travel to your quarantine location. Only use public transport if absolutely necessary. Do NOT travel by public transport if you have any symptoms at all.

How should I prepare for my trip to UK?

Within 3 days of your travel date to England, you will need to take a Covid-19 pre departure test if you are not fully vaccinated. If you are fully vaccinated you do not need to take a pre departure test to enter the UK. You will need to have bought a day 2 or day 2/8 Test Package before boarding for England.

passenger locator form must be completed with your quarantine address and your Passenger Locator Form number which we provide on booking.

Do I need to consider transit stops for the day 2 and 8 tests?

When you arrive in England you need to follow the rules for the highest risk country or territory that you have been in or passed through in the previous 10 days. This includes transit stops.

 

A transit stop is a stop where passengers can get on or off the same part of the transport in which you are travelling. It can apply to ships, trains or flights. Your ticket should show if a stop is a transit stop.

Do children need to take the day 2 and day 8 tests?

The rules for children depend on age and country of residence.

 

 

For those children resident in the UK or in a country with an approved proof of vaccination (click here for further information);

Children of all ages resident of these countries do not have to quarantine on arrival in England.

If they are aged 4 and under they do not have to take any COVID-19 travel tests.

If aged 5 to 17 year olds:

  • do not have to take a COVID-19 test before travel to England
  • must take a day 2 lateral flow (antigen) test, after arrival to the UK, on or before day 2 post arrival – arrival day is day 0

 

For those children not resident in the UK or in a country with an approved proof of vaccination

They must follow quarantine rules.

If aged 4 or under they do not have to take any COVID-19 travel tests.

 

If aged 5 to 10;

  • must take  day 2 and 8 PCR tests

 

If aged 11 to 17 they must:

  • take a COVID-19 test before travelling to England
  • must take a day 2 and 8 PCR test

 

What does fully vaccinated mean?

What you need to do when you travel to England depends on whether you qualify as fully vaccinated or not.

To qualify under the fully vaccinated rules for travel to England, you must have been fully vaccinated with a full course of an approved vaccine under:

You can still travel to England if you do not qualify as fully vaccinated but you must then undertake day 2 and 8 PCr tests on arrival and quarantine for ten days at home or any other location.

If you qualify as fully vaccinated you need to do a Day 2 PCR test on arrival and need to self isolate until you receive your negative result.

What are the testing requirements for when I return to UK?

Travellers to the UK (apart from if travelled from within the common travel area) must;

  • provide proof of a negative COVID-19 test result taken up to three days before departure if they are not fully vaccinated
  • book post-arrival testing, day 2 PCR test if fully vaccinated or day 2 and 8 PCR tests if not fully vaccinated)
  • complete a UK passenger locator form

The testing requirements depend on whether you have arrived from a ‘Red listed’ country and countries not on the red list –  more information on this can be found on the government website.;

Arriving from a ‘Red’ country –  you will need to quarantine in a quarantine hotel, purchase a hotel quarantine package that includes hotel and testing.

Arriving from any other countries; if you are fully vaccinated you will need to take a day 2 PCR test and need to self isolate until you receive your negative result.  If you are NOT fully vaccinated you will need to take day 2&8 PCR tests and will need to quarantine for ten days.

If you have arrived from somewhere in the common travel area you do not need to do any tests on arrival.

The common travel area is the UK, the Isle of Man, the Channel Islands, and Ireland. All British Overseas Territories are NOT included in the list. For more information, please visit the government website.

How accurate are your tests?

Our PCR tests are 98.5% sensitive and 99% specific.

Tests are evaluated on several criteria, in particular their sensitivity and their specificity:

● Sensitivity: The sensitivity of a test is also called the true positive rate (TPR) and is the proportion of samples that are genuinely positive that give a positive result using the test in question. Our tests are 98.5% sensitive.
● The specificity of a test, also referred to as the true negative rate (TNR), is the proportion of samples that test negative using the test in question that are genuinely negative. Our tests are 99% specific.
The tests selected have been proven to show excellent performance, double checked by internal studies and have been validated by international scientific bodies

Fit-To-Fly PCR

Why can’t I just have a standard NHS test?

The government website states that fit-to-fly certificates cannot be provided by the NHS Test and Trace testing service. You must use a private company that provides tests. We offer private testing with UKAS (United Kingdom Accreditation Service) approved laboratories. A certificate, written and signed by one of our NHS General Medical Council certified doctors, will be provided upon confirming a negative test deeming you as fit-to-fly. Similarly for the day 2, 5 or 8 tests the NHS tests should not be used and you must use a private company to provide the testing.

Will my results still arrive on time during weekends?

Yes, we deliver results on time even on weekends. Our laboratory is seven days a week. Postal times may however be effected over the weekends for mail test kits.

I am unable to pay for my test online

Please check your billing address is the correct one for the card you are using. You can try to pay using another payment method, for instance Paypal if you have an account. Otherwise, please get in touch with us and we can send you a payment link or contact your bank adviser to check with them.

What is your refunds policy?

If you have booked a fit to fly test or test to release test through a testing site, you can cancel your test as long as you have notified us before the day of your test and there will be no administration charge for cancellation.

 

If you have booked a fit to fly or test to release home test kit and the kit has not been sent out a refund will be issued with no administration charge.

 

If you have booked a fit to fly or test to release home test kit and the kit has been sent out a refund will be issued if the kit has not been opened and you send the kit back to us using tracked postage and with proof of postage. Please contact our team for further guidance if you would like a refund and need to send the kit back to us. There will be a £10 administration charge for a cancellation of a postal fit to fly/test to release kit once we have sent the kit out.

 

If you have booked a day 2 or day 2/8 test, then we will have issued a Passenger Locator Form number (same as booking reference number we issue) and there are no refunds once this number has been issued. If your travel plans have changed and you are coming to the UK at a different date you can use the travel locator form number for when you do come, please get in touch with us and we will arrange for delivery according to your arrival date.

Can I be tested if I have any of the symptoms of COVID-19?

If you have symptoms of COVID-19 you should be tested with the NHS. This can be booked through the NHS website here. You can not use an NHS test for travel purposes.

Do I need to consider any transit stops?

Yes. Some countries will require you to meet their test requirements even if you are transiting through the country. Therefore, it is imperative that you check the relevant websites or contact the relevant customer services.

For example, if you transit through Germany you are required to have a test no more than 48 hours before entry into the country (as of March 2021). Even if your final destination accepts testing that was conducted 72 hours before departure, this would not be accepted at your Germany transit.

We strongly recommend checking the requirements for every country you will transit through, not just your final destination.

The search function on the government website provides up to date information, accessible at https://www.gov.uk/foreign-travel-advice.

How soon before I fly do I need a test?

The rules for travel to each country differs. Therefore, it is paramount that you check the requirements for the country you are travelling to in plenty of time.

Some countries require you to have a PCR test and some require an antigen test. Most countries require you to have a test within 72 hours but this can be from departure or from arrival into the country so you must check the guidelines and regulations before you travel. These can be found through a number of resources;

The search function on the government website provides up to date information, accessible at https://www.gov.uk/foreign-travel-advice.

The following website is also endorsed by the government website, and provides accurate information regarding current requirements https://travelhealthpro.org.uk/

For further information, contact the foreign embassy of the country you are travelling to https://www.gov.uk/government/publications/foreign-embassies-in-the-uk

Which type of test do I need?

There are two main tests currently being used to detect COVID-19; the PCR test and the antigen test. You can check the entry requirements for any country on the UK government website here by clicking on the country required and then entry requirements. Rules are constantly changing depending on your vaccination status and the country you are travelling to. We offer both the PCR and the antigen test at our testing sites and as a mail kit option,

 

Does the country I am flying to require me to have a COVID-19 test and present a fit-to-fly certificate?

The rules for travel to each country differs. Therefore, it is paramount that you check the requirements for the country you are travelling to in plenty of time.

The search function on the government website provides up to date information, accessible at https://www.gov.uk/foreign-travel-advice.

The following website is also endorsed by the government website, and provides accurate information regarding current requirements https://travelhealthpro.org.uk/

For further information, contact the foreign embassy of the country you are travelling to https://www.gov.uk/government/publications/foreign-embassies-in-the-uk

What is a fit to fly certificate?

A fit to fly certificate is a medical certificate signed by a doctor stating that you have undertaken a COVID test with a negative result and are fit to travel abroad. The certificate will include personal details, the sample date/time, details of the test result and a QR code.

You are likely to be asked to present this certificate to the airline before boarding and at immigration desks when you arrive at your destination.

Do your labs meet the UKAS standards?

Yes! All our laboratories carry out stringent testing in-line with UKAS guidance (United Kingdom Accreditation Service). The process is overseen by our experienced NHS General Medical Council certified doctors.

Can I get my test result on the same day?

We offer a same day express service for those who require urgent results as long as you have your test before 10am on that particular day and only currently at our High Wycombe branch. Contact our customer service team to book this on sales@101testing.co.uk or call 02034888434

Can I cancel my test?

If you have booked a fit to fly/test to release test through a testing site, you can cancel your test as long as you have notified us before the day of your test and there will be no administration charge for cancellation.

If you have booked a fit to fly/test to release home test kit a refund will be issued if the kit has not been opened and you send the kit back to us using tracked postage and with proof of postage. Please contact our team for further guidance if you would like a refund and need to send the kit back to us. There will be a £10 administration charge for a cancellation of a postal kit.

When will I get my results?

We will get your results and certificate to you by 1159pm the following day if you either book through one of our testing sites or drop off at a testing site.

If you post the test back using the Royal Mail 24 tracked label, this typically takes one working day but can take longer over the weekends and we therefore recommend that you drop the sample off at a testing site on the weekends. We get our samples from our testing sites to the laboratories on the same evening or the following morning therefore greatly reducing transit times. Please do see our How It Works page for further information and guidance on sending the samples back and which mailboxes to use in order to get sooner results.

How will I know when my results are ready?

You will receive email notification when your results are ready, you will then need to login to your account to check your results and download your certificate.

How can I perform the test myself?

Do not worry, all of our home tests come with very clear instructions. You can always contact our customer service team on orders@101testing.co.uk or on phone if you need any help. Please also check the ‘How It Works’ page of the website. Please make sure that you read the instruction form carefully and that you complete the check list at the end of your instruction sheet.

What happens if I do not register my test?

If you do not register your test, it will come back to our lab but we won’t be able to know that it is yours and you will not get your results.

You will need to pay for a replacement test – please get in touch with our team and we can organise this for you.

How accurate are your tests?

Our PCR tests are 98.5% sensitive and 99% specific.

Tests are evaluated on several criteria, in particular their sensitivity and their specificity:

● Sensitivity: The sensitivity of a test is also called the true positive rate (TPR) and is the proportion of samples that are genuinely positive that give a positive result using the test in question. Our tests are 98.5% sensitive.
● The specificity of a test, also referred to as the true negative rate (TNR), is the proportion of samples that test negative using the test in question that are genuinely negative. Our tests are 99% specific.
The tests selected have been proven to show excellent performance, double checked by internal studies and have been validated by international scientific bodies

Fit-to-Fly Antigen

How accurate are your lateral flow tests?

Our antigen kits are CE marked and approved by the UK (MHRA, DHSC)  with 98.8% accuracy, 97.1% sensitivity and 99.5% specificity and approved for customer self testing independently. Detects new variants including Indian variant.

I am unable to pay for my test online

Please check your billing address is the correct one for the card you are using. You can try to pay using another payment method, for instance Paypal if you have an account. Otherwise, please get in touch with us and we can send you a payment link or contact your bank adviser to check with them.

How soon before I fly do I need a test?

The rules for travel to each country differs. Therefore, it is paramount that you check the requirements for the country you are travelling to in plenty of time.

Some countries require you to have a PCR test and some require an antigen test. Most countries require you to have a test within 72 hours but this can be from departure or from arrival into the country so you must check the guidelines and regulations before you travel. These can be found through a number of resources;

The search function on the government website provides up to date information, accessible at https://www.gov.uk/foreign-travel-advice.

The following website is also endorsed by the government website, and provides accurate information regarding current requirements https://travelhealthpro.org.uk/

For further information, contact the foreign embassy of the country you are travelling to https://www.gov.uk/government/publications/foreign-embassies-in-the-uk

Which type of test do I need?

There are two main tests currently being used to detect COVID-19; the PCR test and the antigen test. You can check the entry requirements for any country on the UK government website here by clicking on the country required and then entry requirements. Rules are constantly changing depending on your vaccination status and the country you are travelling to. We offer both the PCR and the antigen test at our testing sites and as a mail kit option,

 

How will I know when my results are ready?

You will receive email notification when your results are ready, you will then need to login to your account to check your results and download your certificate.

How can I perform the test myself?

Do not worry, all of our home tests come with very clear instructions. You can always contact our customer service team on orders@101testing.co.uk or on phone if you need any help. Please also check the ‘How It Works’ page of the website. Please make sure that you read the instruction form carefully and that you complete the check list at the end of your instruction sheet.

Return to UK Antigen

How accurate are your lateral flow tests?

Our antigen kits are CE marked and approved by the UK (MHRA, DHSC)  with 98.8% accuracy, 97.1% sensitivity and 99.5% specificity and approved for customer self testing independently. Detects new variants including Indian variant.

I am unable to pay for my test online

Please check your billing address is the correct one for the card you are using. You can try to pay using another payment method, for instance Paypal if you have an account. Otherwise, please get in touch with us and we can send you a payment link or contact your bank adviser to check with them.

What is your refunds policy?

If you have booked a fit to fly test or test to release test through a testing site, you can cancel your test as long as you have notified us before the day of your test and there will be no administration charge for cancellation.

 

If you have booked a fit to fly or test to release home test kit and the kit has not been sent out a refund will be issued with no administration charge.

 

If you have booked a fit to fly or test to release home test kit and the kit has been sent out a refund will be issued if the kit has not been opened and you send the kit back to us using tracked postage and with proof of postage. Please contact our team for further guidance if you would like a refund and need to send the kit back to us. There will be a £10 administration charge for a cancellation of a postal fit to fly/test to release kit once we have sent the kit out.

 

If you have booked a day 2 or day 2/8 test, then we will have issued a Passenger Locator Form number (same as booking reference number we issue) and there are no refunds once this number has been issued. If your travel plans have changed and you are coming to the UK at a different date you can use the travel locator form number for when you do come, please get in touch with us and we will arrange for delivery according to your arrival date.

How will I know when my results are ready?

You will receive email notification when your results are ready, you will then need to login to your account to check your results and download your certificate.

How can I perform the test myself?

Do not worry, all of our home tests come with very clear instructions. You can always contact our customer service team on orders@101testing.co.uk or on phone if you need any help. Please also check the ‘How It Works’ page of the website. Please make sure that you read the instruction form carefully and that you complete the check list at the end of your instruction sheet.

Where can I find my reference number for my Passenger Locator Form?

Your reference number will be located in your confirmation email.

It can also be found in the ‘My account’ section of the website after you have clicked on your specific order. It starts with PHCTE and is followed by 7 digits.

How should I prepare for my trip to UK?

Within 3 days of your travel date to England, you will need to take a Covid-19 pre departure test if you are not fully vaccinated. If you are fully vaccinated you do not need to take a pre departure test to enter the UK. You will need to have bought a day 2 or day 2/8 Test Package before boarding for England.

passenger locator form must be completed with your quarantine address and your Passenger Locator Form number which we provide on booking.

Do children need to take the day 2 and day 8 tests?

The rules for children depend on age and country of residence.

 

 

For those children resident in the UK or in a country with an approved proof of vaccination (click here for further information);

Children of all ages resident of these countries do not have to quarantine on arrival in England.

If they are aged 4 and under they do not have to take any COVID-19 travel tests.

If aged 5 to 17 year olds:

  • do not have to take a COVID-19 test before travel to England
  • must take a day 2 lateral flow (antigen) test, after arrival to the UK, on or before day 2 post arrival – arrival day is day 0

 

For those children not resident in the UK or in a country with an approved proof of vaccination

They must follow quarantine rules.

If aged 4 or under they do not have to take any COVID-19 travel tests.

 

If aged 5 to 10;

  • must take  day 2 and 8 PCR tests

 

If aged 11 to 17 they must:

  • take a COVID-19 test before travelling to England
  • must take a day 2 and 8 PCR test

 

What does fully vaccinated mean?

What you need to do when you travel to England depends on whether you qualify as fully vaccinated or not.

To qualify under the fully vaccinated rules for travel to England, you must have been fully vaccinated with a full course of an approved vaccine under:

You can still travel to England if you do not qualify as fully vaccinated but you must then undertake day 2 and 8 PCr tests on arrival and quarantine for ten days at home or any other location.

If you qualify as fully vaccinated you need to do a Day 2 PCR test on arrival and need to self isolate until you receive your negative result.

What are the testing requirements for when I return to UK?

Travellers to the UK (apart from if travelled from within the common travel area) must;

  • provide proof of a negative COVID-19 test result taken up to three days before departure if they are not fully vaccinated
  • book post-arrival testing, day 2 PCR test if fully vaccinated or day 2 and 8 PCR tests if not fully vaccinated)
  • complete a UK passenger locator form

The testing requirements depend on whether you have arrived from a ‘Red listed’ country and countries not on the red list –  more information on this can be found on the government website.;

Arriving from a ‘Red’ country –  you will need to quarantine in a quarantine hotel, purchase a hotel quarantine package that includes hotel and testing.

Arriving from any other countries; if you are fully vaccinated you will need to take a day 2 PCR test and need to self isolate until you receive your negative result.  If you are NOT fully vaccinated you will need to take day 2&8 PCR tests and will need to quarantine for ten days.

If you have arrived from somewhere in the common travel area you do not need to do any tests on arrival.

The common travel area is the UK, the Isle of Man, the Channel Islands, and Ireland. All British Overseas Territories are NOT included in the list. For more information, please visit the government website.

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