The government website states that fit-to-fly certificates cannot be provided by the NHS Test and Trace testing service. You must use a private company that provides tests. We offer private testing with UKAS (United Kingdom Accreditation Service) approved laboratories. A certificate, written and signed by one of our NHS General Medical Council certified doctors, will be provided upon confirming a negative test deeming you as fit-to-fly. Similarly for the day 2, 5 or 8 tests the NHS tests should not be used and you must use a private company to provide the testing.

Yes, we deliver results on time even on weekends. Our laboratory is seven days a week. Postal times may however be effected over the weekends for mail test kits.

Please check your billing address is the correct one for the card you are using. You can try to pay using another payment method, for instance Paypal if you have an account. Otherwise, please get in touch with us and we can send you a payment link or contact your bank adviser to check with them.

If you have booked a fit to fly test or test to release test through a testing site, you can cancel your test as long as you have notified us before the day of your test and there will be no administration charge for cancellation.

If you have booked a fit to fly or test to release home test kit and the kit has not been sent out a refund will be issued with no administration charge.

If you have booked a fit to fly or test to release home test kit and the kit has been sent out a refund will be issued if the kit has not been opened and you send the kit back to us using tracked postage and with proof of postage. Please contact our team for further guidance if you would like a refund and need to send the kit back to us. There will be a £10 administration charge for a cancellation of a postal fit to fly/test to release kit once we have sent the kit out.

If you have booked a day 2 or day 2/8 test, then we will have issued a Passenger Locator Form number (same as booking reference number we issue) and there are no refunds once this number has been issued. If your travel plans have changed and you are coming to the UK at a different date you can use the travel locator form number for when you do come, please get in touch with us and we will arrange for delivery according to your arrival date.

If you have symptoms of COVID-19 you should be tested with the NHS. This can be booked through the NHS website here. You can not use an NHS test for travel purposes.

Yes. Some countries will require you to meet their test requirements even if you are transiting through the country. Therefore, it is imperative that you check the relevant websites or contact the relevant customer services.

For example, if you transit through Germany you are required to have a test no more than 48 hours before entry into the country (as of March 2021). Even if your final destination accepts testing that was conducted 72 hours before departure, this would not be accepted at your Germany transit.

We strongly recommend checking the requirements for every country you will transit through, not just your final destination.

The search function on the government website provides up to date information, accessible at https://www.gov.uk/foreign-travel-advice.

The rules for travel to each country differs. Therefore, it is paramount that you check the requirements for the country you are travelling to in plenty of time.

Some countries require you to have a PCR test and some require an antigen test. Most countries require you to have a test within 72 hours but this can be from departure or from arrival into the country so you must check the guidelines and regulations before you travel. These can be found through a number of resources;

The search function on the government website provides up to date information, accessible at https://www.gov.uk/foreign-travel-advice.

The following website is also endorsed by the government website, and provides accurate information regarding current requirements https://travelhealthpro.org.uk/

For further information, contact the foreign embassy of the country you are travelling to https://www.gov.uk/government/publications/foreign-embassies-in-the-uk

There are two main tests currently being used to detect COVID-19; the PCR test and the antigen test. You can check the entry requirements for any country on the UK government website here by clicking on the country required and then entry requirements. Rules are constantly changing depending on your vaccination status and the country you are travelling to. We offer both the PCR and the antigen test at our testing sites and as a mail kit option,

The rules for travel to each country differs. Therefore, it is paramount that you check the requirements for the country you are travelling to in plenty of time.

The search function on the government website provides up to date information, accessible at https://www.gov.uk/foreign-travel-advice.

The following website is also endorsed by the government website, and provides accurate information regarding current requirements https://travelhealthpro.org.uk/

For further information, contact the foreign embassy of the country you are travelling to https://www.gov.uk/government/publications/foreign-embassies-in-the-uk

A fit to fly certificate is a medical certificate signed by a doctor stating that you have undertaken a COVID test with a negative result and are fit to travel abroad. The certificate will include personal details, the sample date/time, details of the test result and a QR code.

You are likely to be asked to present this certificate to the airline before boarding and at immigration desks when you arrive at your destination.

Yes! All our laboratories carry out stringent testing in-line with UKAS guidance (United Kingdom Accreditation Service). The process is overseen by our experienced NHS General Medical Council certified doctors.

We offer a same day express service for those who require urgent results as long as you have your test before 10am on that particular day and only currently at our High Wycombe branch. Contact our customer service team to book this on sales@101testing.co.uk or call 02034888434

If you have booked a fit to fly/test to release test through a testing site, you can cancel your test as long as you have notified us before the day of your test and there will be no administration charge for cancellation.

If you have booked a fit to fly/test to release home test kit a refund will be issued if the kit has not been opened and you send the kit back to us using tracked postage and with proof of postage. Please contact our team for further guidance if you would like a refund and need to send the kit back to us. There will be a £10 administration charge for a cancellation of a postal kit.

We will get your results and certificate to you by 1159pm the following day if you either book through one of our testing sites or drop off at a testing site.

If you post the test back using the Royal Mail 24 tracked label, this typically takes one working day but can take longer over the weekends and we therefore recommend that you drop the sample off at a testing site on the weekends. We get our samples from our testing sites to the laboratories on the same evening or the following morning therefore greatly reducing transit times. Please do see our How It Works page for further information and guidance on sending the samples back and which mailboxes to use in order to get sooner results.

You will receive email notification when your results are ready, you will then need to login to your account to check your results and download your certificate.

Do not worry, all of our home tests come with very clear instructions. You can always contact our customer service team on orders@101testing.co.uk or on phone if you need any help. Please also check the ‘How It Works’ page of the website. Please make sure that you read the instruction form carefully and that you complete the check list at the end of your instruction sheet.

If you do not register your test, it will come back to our lab but we won’t be able to know that it is yours and you will not get your results.

You will need to pay for a replacement test – please get in touch with our team and we can organise this for you.

Our PCR tests are 98.5% sensitive and 99% specific.

Tests are evaluated on several criteria, in particular their sensitivity and their specificity:

● Sensitivity: The sensitivity of a test is also called the true positive rate (TPR) and is the proportion of samples that are genuinely positive that give a positive result using the test in question. Our tests are 98.5% sensitive.
● The specificity of a test, also referred to as the true negative rate (TNR), is the proportion of samples that test negative using the test in question that are genuinely negative. Our tests are 99% specific.
The tests selected have been proven to show excellent performance, double checked by internal studies and have been validated by international scientific bodies